So we almost got Verizon FiOS (High-Speed Fiber-Optic Broadband Internet). I say "almost" because at this time I'm typing up this blog, I should have already been on it. However, due to some idiotic moves by Verizon, we ended up cancelling our order for FiOS.
Here's how this went...
In the past couple of months, Verizon has been installing the FiOS infrastructure in neighborhoods of my city, including my street. Flash forward to a week and a half ago and I got Verizon representatives at my front door, asking me if they can install a FiOS line and box in my house's garage. I told them I wasn't interested in FiOS (satisfied with Verizon DSL at the moment), and they told me that they are just putting the line and the box in, just in case we want it in the future. They told me it was free, it comes with free long distance service to existing Verizon customers, and that I did not need to get FiOS, so I saw no harm in that and agreed with their offer.
A few days after that visit, we started getting e-mail and phone messages about us "ordering FiOS." Waitaminute, we didn't order FiOS, and I repeatedly told that Verizon representative that we did not want it. We contact Verizon and sure enough, their computer says we ordered FiOS. Complaining to them about their mistake, they offered us a discounted price for the service that'll match what we are currently paying for DSL for the first six months. eeehhhh, okay, me and my wife agreed to that, plus it wouldn't hurt to have a faster internet experience.
Now comes the day (Thursday) before the day our appointment (Friday) for the FiOS installation, and all of a sudden there are Verizon people outside the house at 9AM. I work graveyard, I'm asleep at that time, it's not the day of the appointment, so I ignored them being there. Hours later, we get a call saying that the cable lines needs to be burried underneath our front yard, all the way to our garage, a day or two before our FiOS installation appointment. What?! Nobody told us that was going to happen. We called Verizon again to complain, and they said that they'll be able to do it the morning of the scheduled afternoon appointment instead.
Friday afternoon comes along, Verizon people have already installed those cable lines and I just had to wait for the actual FiOS installation that was scheduled for around 2PM-4PM. The guy didn't show up until a little before 4PM. He then tells me that he needs to put two boxes near the cable lines outside, which is what I was actually told was going to happen at the very beginning anyway, and it was what I originally actually agreed to happen ("free installation, no need to get FiOS at this time" - BS). Then he told me that he needed to see how he was going to install the cable lines into the house, to where we want the router to be at. What?! Nobody told us that they'll need to drill holes in the wall, install cable lines, etc... Honestly, I did not do the research on FiOS (except that it's faster than what we have), and I thought that it'll be an easy install by using the phone line just like with DSL (which I don't really know why I came to that obviously false assumption). I was not prepared to be moving furnitures and all my belongings that were in the way of the installation. I would have been prepared and ready to go (like I was when we were getting DirecTV installed), but I was not reminded that this was going to happen, and it was going to be some unwanted work moving stuff at short notice. Without any regrets, I simply told the guy to cancel the installation, and that I really did not need FiOS (or that long distance service) at this time anyway.
Verizon calls me up to confirm and ask why I was canceling. To my surprise, the customer service person on the other end starts off by saying that it's probably a mistake that they made on their part. What? They are actually taking responsibility for their lack of communication with me? So I told them that the primary reason why I gave up on getting FiOS was because of how horrible they communicated with us about what needed to be done to get the service. Honestly, if they gave me the opportunity to prepare myself for what needs to be expected from a FiOS installation, I would be using that internet service at this very moment. Heck, they should have been upfront in the beginning that I apparently agreed to get FiOS in the first place and not that "it's just putting some lines in for future use" crap.
It's too bad, because although I'm someone who would really take advantage of the faster internet speed, I think my wife was the one that was more excited for it. Oh well, maybe in a few years I'll get FiOS, once DSL finally becomes unbearably slow to me (like how dial up internet connections are now). Until that day comes, I at least have half of the FiOS installation process taken cared off already.
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